SMS Privacy Policy

SMS Privacy Policy for All Hours Adult Care

 

Effective Date: 5/13/25

 

All Hours Adult Care (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information in compliance with California privacy laws, including the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA). This policy explains how we collect, use, and safeguard information when you receive SMS (text) messages from us.

1. Consent to Receive SMS Messages

By providing your mobile number and opting in, you give express written consent to receive non-marketing and, where applicable, marketing text messages from All Hours Adult Care. These messages may include:

  • Appointment reminders and care updates

  • Service changes or alerts

  • Health and safety notices

You may opt out anytime by replying “STOP” to any message. Reply “HELP” for support. Message & data rates may apply. Carriers are not liable for delayed or undelivered messages. Consent is not required to receive care.

2. Information We Collect

When you enroll in our SMS services, we collect the following:

  • Mobile phone number

  • Time and method of opt-in

  • Communication preferences

  • Interaction data (e.g., delivery status, opt-out responses).

This may be considered personal information under California law.

3. Use of Personal Information

We use the information collected via SMS to:

  • Send requested and relevant communications

  • Coordinate care and logistics

  • Provide customer service

  • Ensure compliance with legal obligations

Under the CCPA/CPRA, we do not sell or share your personal information for cross-context behavioral advertising. If a text includes health-related details, that information is treated as ‘sensitive personal information.’ You may request that we limit its use to what is strictly necessary to provide care.

4. Your California Privacy Rights

If you are a California resident, you have the following rights under the CCPA/CPRA:

  • Right to Know what personal information we collect and how we use it

  • Right to Delete your personal information (with some exceptions)

  • Right to Correct Inaccurate Personal Information

  • Right to Opt-Out of the sale or sharing of personal information (we do not sell or share your SMS data)

  • Right to Limit Use of sensitive personal information

  • Right to Non-Discrimination for exercising your rights

  • Right to designate an authorized agent to make privacy requests on your behalf.

To exercise any of these rights, please contact us using the information in Section 9 below. We may verify your identity before processing your request.

5. Message Frequency and Carrier Info

Message frequency varies. Message and data rates may apply. Check with your mobile carrier for details. Participation is not required for care.

6. Data Retention and Security

We retain SMS-related personal information only as long as necessary for service delivery and legal compliance. We use industry-standard administrative, technical, and physical safeguards to protect your data.

7. Third-Party Service Providers

We may use HIPAA-compliant and/or privacy-focused vendors to manage our SMS systems. These third parties are bound by agreements to protect and use your information solely for permitted purposes.

These vendors include our HIPAA-compliant SMS gateway and secure cloud hosting provider, and they may access limited metadata solely to transmit and store messages.

8. Changes to This SMS Privacy Policy

We may revise this policy to reflect changes in laws or our practices. Updated versions will be posted on our website with a new effective date.

9. Contact Us

For questions, requests under California law, or help with SMS communications, contact:

All Hours Adult Care

844-657-4748

info@allhoursadultcare.com